Commonly asked questions
Q1: If I make a purchase when do I get the software?
A1: You will be provided with a download link to download the software and install it, you will also be provided with activation instructions to get you started right away.
Q2: Does your product provided on a CD-ROM?
Q3: How long does it take for my CD-ROM to Arrive?
If you are outside the USA it can take between 10-22 business days this again depends on your location. However you will not be left with nothing, you will also receive a download link to download the software instantly after purchase.
Q4: Do you have a contact telephone number?
Q5: Can you help me design my heat exchanger?
Q6: Will you product do Mechanical and CAD design?
Q7: What if I lost my license can I get it back?
Q8: Do you provide free software upgrades?
Q9: Do you provide a FULL VERSION TRIAL?
Q10: If I don’t get to Trial a full version then how would I know if this product is suitable or no?
Q11: Does your products need extra support files to run?
A11: Most of our products needs Microsoft .Net framework 4.0 Client Profile to run which is already available and install with new windows operating system computers, but those files can also be downloaded from Microsoft website for free. Some products however, might also need Microsoft .Net framework 3.5.
Download this files from Microsoft website (Microsoft .Net framework 4 IS FREE! you don’t need to pay for it)
for Microsoft .Net framework 3.5 please use the link below:
Q12: Why are you refusing to provide a Full functionality demo version?
Q13: Do you provide bulk order discounts?
Q14: I would like to help spread the word about your products, do you have anything to help me with this task?
Q15: Could you supply tax information?
A15: As we sell our software through FastSpring, our reseller, FastSpring will be the vendor of record in this transaction.
My question has not been answered
If your question has not been answered please contact us and will get back to you with a response as soon as possible. We aim to answer all customer support requests within 24 hours.