Commonly asked questions
Q1: If I make a purchase when do I get the software?
A1: You will be provided with a download link to download the software and install it, you will also be provided with activation instructions to get you started right away.
Q2: Does your product provided on a CD-ROM?
Q3: Do you have a contact telephone number?
Q4: Can you help me design my heat exchanger?
Q5: Will you product do Mechanical and CAD design?
Q6: What if I lost my license can I get it back?
Q7: Do you provide free software upgrades?
Q8: Do you provide a FULL VERSION TRIAL?
Q9: If I don’t get to Trial a full version then how would I know if this product is suitable or no?
Q10: Does your products need extra support files to run?
A11: Most of our products needs Microsoft .Net framework 4.0 Client Profile to run which is already available and install with new windows operating system computers, but those files can also be downloaded from Microsoft website for free. Some products however, might also need Microsoft .Net framework 3.5.
Download this files from Microsoft website (Microsoft .Net framework 4 IS FREE! you don’t need to pay for it)
http://www.microsoft.com/en-gb/download/details.aspx?id=24872
for Microsoft .Net framework 3.5 please use the link below:
http://www.microsoft.com/en-gb/download/details.aspx?id=22
Q11: Why are you refusing to provide a Full functionality demo version?
Q12: Do you provide bulk order discounts?
Q13: I would like to help spread the word about your products, do you have anything to help me with this task?
Q14: Could you supply tax information?
A15: As we sell our software through FastSpring, our reseller, FastSpring will be the vendor of record in this transaction.
FastSpring’s W9 info is here:
https://www.fastspring.com/w9.pdf
FastSpring’s contact info can be found here (see “I’m a buyer”):
https://www.fastspring.com/contact-us
Q15: Is the software license permanent or does it have an expiry date?
Single user licenses are permanent on the same computer and providing you follow the license activation we provide during your purchase. The license is non-removable.
we have no means to telling that the license isn’t being installed on different machines, so every license is unique. If you have a bought a license maintenance service you can contact us.
Network license are not permanent and they generally expire after 3 years.
Q16 What if I don’t have access to the computer that I had the license installed on, will I still be able to use my license on another computer?
Unfortunately no, if you don’t have access to the computer you had the licence installed on then you can’t retrieve your license, you will need to purchase another license.
we have no means to telling that the license isn’t being installed on different machines, so every license is unique and cannot to be removed from the computer to be transferred to a different computer. If you have a bought a license maintenance service you can contact us.
My question has not been answered
If your question has not been answered please contact us and will get back to you with a response as soon as possible. We aim to answer all customer support requests within 24 hours.